Question 1

Our Terms & Conditions

Accepted Answer

All persons using the sauna, do so at their own risk.

Alcohol and nudity are not permitted in the sauna. Kiln Sauna operators reserve the right to refuse admission to intoxicated persons.

Children under the age of 16 are NOT permitted to use the sauna in SOCIAL SESSIONS. Children between 6-16 are only permitted in PRIVATE GROUP BOOKINGS if accompanied by a parent or guardian inside the sauna on a 1 : 1 ratio and who accept full responsibility for their child's safety.

All hanging jewellery should be removed before entering the sauna to prevent burning.

All persons using the sauna do so at their own risk. If you have any reservations regarding sauna use, it is essential that you consult your GP before making a booking.

You must not use the sauna if you:
suffer from high or low blood pressure or any heart or circulatory disorder or suffer from epilepsy or diabetes; 
are pregnant; or
are prone to dizziness or fainting
have any fungal infections or open wounds on your body or feet.

All persons using the sea as a 'cold plunge' do so at their own risk. It is your own responsibility to ensure that you are a capable swimmer and can handle being exposed to the cold temperatures, other dangers and varying conditions of the sea.

Sauna Etiquette
Sauna etiquette must be adhered to at all times. This includes:
Removing footwear and washing feet in the bucket provided before entering the sauna
Removing make-up and skincare products for hygiene reasons
Ensuring you have not dyed your hair within the previous 72 hours 
Entering and exiting the sauna in a safe manner
Keeping access points clear to allow other users to exit safely and swiftly if needed.
Sitting on a towel at all times
Staying in the sauna for no longer than 15 min at a time (we recommend 5-12 min sessions)
Gently pouring water onto the sauna stove; drizzle, don't dump water
Only pouring the provided 'sauna water' on hot rocks and nothing else
Not touching any part of the stove / stove cage or rocks
Glass is not permitted inside the sauna. Please bring your own water bottle and leave in the changing area.
Getting changed within your booked time slot, if you are using the changing room.
Please do not take photographs or videos during our community social sessions to respect our other guests

Kiln Sauna takes no responsibility for the damage or loss of customers' property.

Group Booking Responsibility
If you are making this booking on behalf of a group, it is your responsibility to make your group aware of the terms and conditions and to practice safe sauna use. Please share the details provided here.

Admission Policy
Kiln Sauna operators reserve the right to refuse admission for any reason that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

Cancellation & Reschedule Policy

CANCELLATIONS can be made up to 72 hours before the session start time 
for a coupon for the full value of the booking valid for 12 months or refund on request
RESCHEDULING is possible up to 24 hours before the session start time

Please login to your ACCOUNT on our website and go to 
MY BOOKINGS to cancel or reschedule

Question 2

Children Age Policy

Accepted Answer

Can children use Kiln Sauna?
Children under the age of 16 are not permitted during standard SOCIAL Sauna sessions.
Children aged 6–16 are welcome to attend FAMILY SOCIAL or PRIVATE Sauna sessions only.
To ensure everyone's safety:Every child must be accompanied by a parent or guardian on a 1:1 ratio (one adult per child).The parent or guardian must remain with the child at all times, including inside the sauna and cold plunge baths.The parent or guardian accepts full responsibility for the child's safety, behaviour and supervision throughout the session.Our sauna hosts may ask a parent or guardian to intervene if a child is not being appropriately supervised. If this is not followed, we reserve the right to end the session for safety reasons.

Question 3

What to bring

Accepted Answer

Swimwear
2 Towels - 1 for Sitting on & 1 for Drying after
Drinking Water Bottle (to be kept in changing room)
Sauna Hat (if you have one)

Question 4

Attending & Using Kiln Sauna

Accepted Answer

Before your session
If you have any reservations regarding sauna use, such as medical conditions, underlying health problems, the use of prescription drugs, it is essential that you consult your GP before making a booking. You cannot use the sauna if you are pregnant. Please see our Terms & Conditions for more health information.

Please wear your swimwear under your clothes when you arrive to maximise the time in your session. 
We only have a very small changing area suitable for 1 person at a time in the lobby area of the sauna itself.

Please remember to bring your swimwear, two towels (one for sitting and one for drying after),  a drinking water bottle and beach shoes / flipflops for walking down to the sea as the beach can be stoney.

Checking-in
Please arrive 5 minutes before your session to check-in. 
A member of the Kiln Sauna team will welcome you to the sauna.
Please feel free to ask any questions at this point.

Topping up the fire

The fire will be lit and the sauna up to temperature on arrival. Please ask a member of our team to top the fire up if necessary.

Entering the sauna

Take care when walking around the sauna the floor can be slippery.
Remove your shoes and rinse your feet (there is a foot bath at the bottom of the steps) before heading inside.
Take a towel inside to sit on.
Ensure the sauna door is closed.

Adding water

Use the ladle provided to pour a drizzle of water onto the stones no more than every 15 minutes as this can reduce the stove temperature. 
Less water on the stones is more beneficial.
Please do not add anything to the sauna water or pour anything other than the water provided on the rocks or stove.

Sauna session

Take regular breaks from the sauna we advise 5-12 minutes inside and 5 minutes outside as a good rhythm and please drink plenty of water.
You may wish to plunge in the sea in between sessions, though if you have any health conditions, are not used to sea immersion or are on medication please check with your GP if it is safe to do so.
All persons using the sea as a ‘cold plunge’ do so at their own  risk. 
It is your own responsibility to ensure that you are a capable  swimmer and can handle being exposed to the cold temperatures and other dangers.

Leaving the sauna

Please close the sauna door, check you have all your belongings and leave when the host notifies you it is the end of your session.
Your session INCLUDES changing time so please respect that to not impact on the following session.
Thank you !

Question 5

Wood Stoves Safety

Accepted Answer

Our sauna is heated by a wood-stove inside.

Our staff will come and top up the stove throughout your session, please do not attempt to put wood on yourself!

If you would like a hotter sauna, add some more water on to the stove but please gently pour water rather than dump water as the heat can increase rapidly.

Please DO NOT add any of your own essential oils or anything else to the water or stove rocks as some are not suitable for our stoves and can be dangerous or cause oil to fall on to the floor.

Please be very careful when passing by and sitting near the stove, it is very hot and could burn you!

Question 6

Managing Hot Temperatures

Accepted Answer

The temperature inside our sauna will fluctuate between 70 and 100 degrees Celsius.

Please monitor your time inside using the sand timer; a duration of 5 to 12 minutes is recommended for each session with a break outside for 5 minutes or so before returning.

During your time in the sauna, the temperature might change. If it becomes uncomfortably warm, consider relocating to a lower seat, stepping outside, or, with the consent of others, briefly open the door to reduce the heat.

It's essential to maintain hydration - ensure you drink sufficient water both during and after your sauna session.
Consider wearing a sauna hat as it aids in maintaining a comfortable body temperature.

Question 7

Managing Cold Temperatures

Accepted Answer

Experiencing cold water is a key part of the therapeutic aspects of hot & cold therapy.

For newcomers to cold water immersion, we recommend a gradual approach. Begin by immersing your legs, followed by splashing water onto your arms, chest, and back. Next time, gently submerge yourself or you can use the buckets provided while exhaling deeply.

Using controlled breathing can assist in managing your response to the cold sensation.

Question 8

Refund Policy

Accepted Answer

Refund Policy
For all sauna sessions and events

In the unlikely event that we cancel a booking, you will be notified by email or a phone call and offered an option to reschedule, a code to rebook or refunded on request.

We do not refund “no shows”.

To Cancel or Reschedule your booking please login to
YOUR ACCOUNT then go to MY BOOKINGS

CANCELLATIONS can be made up to 72 hours before the session start time 
for a coupon for the full value of the booking valid for 12 months or refund on request

RESCHEDULING is possible up to 24 hours before the session start time

Cancellations made less than 72 hours before a booked slot will not receive a coupon or refund. However you can reschedule your booking until 24 hours before the start time.

Kiln Sauna operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk.

Refunds will not be offered to anyone refused admission for the above reasons.

Question 9

Contact

Accepted Answer

If you have any questions relating to our sauna, please first read our Frequently Asked Questions dropdowns near the bottom of our website or message us in this Chat App or on WhatsApp 07418381313

Question 10

Location

Accepted Answer

We are located on the right hand side of 
Gyllyngvase Beach in Falmouth, Cornwall

Google GPS Location
https://maps.app.goo.gl/v5AwkkHae5poMRWR9

what3words
https://w3w.co/hint.wash.moods

Frequently asked questions