Replacement Device Activation Needs Help
Once the Asurion replacement phone arrived, setup went smoothly until activation stopped before the line fully transferred. The old device still connects, which makes me hesitant to keep retrying. Is support usually able to complete the activation remotely from the claim details? I would like to know what information they needed from others before the replacement became fully usable. I would rather finish activation with support than reset the setup repeatedly.
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Replacement-phone activation is easier to finish when the old Asurion device still connects and the new phone has already completed most of setup. The claim number, replacement device identifier, phone number, and activation message show exactly where the transfer stopped. Remote activation may be possible without resetting the whole setup. For the unfinished line transfer, asurion customer service contacts serves as a contact search for activation staff able to verify the replacement against the claim and complete the remaining step. That keeps the current setup intact and avoids repeated resets.